Water Turn On and Offs
Scheduling CC Turn On and Offs
Emergency water shut off requests during the regular business hours of 7:30 a.m. - 4:00 p.m. can be directed to the City of St. Albert Public Works at 780-459-1557. After hours emergency (including weekends and holidays) can be directed to the after hours emergency hotline at 780-458-2020.
All water turn on activities outside of regular business hours are subject to Utility Billing approval and a $75.00 surcharge that will be added to the property utility account.
The property tenant must be present for all water turn on/off activities.
The City requires a minimum of 48 hours notice to have the water shut off so the valve can be inspected and tested for operation. Once the valve has been tested the resident will be contacted to discuss if any repairs to the valve are required and advised if the plumber appointment can be scheduled.
The City of St. Albert does not permit private plumbing contractors to operate the City owned cc valve.
*Please Note: The City does not operate the cc water valve for requests relating to 'snow bird' activities and the property owner maintains the responsibility to ensure that the internal plumbing system is protected from freezing and damage during their absence.
24 Hour Water and Wastewater Emergency Contact: 780-458-2020