Water Meters

City Readings: The City will obtain a meter reading from your home/building twice per year (April and October) for a fee of $25 per read. 

• Ensure the touchpad on the exterior of the home is accessible. City staff will conduct readings on or around the 15th of the month. 
• If City staff are unable to access the touchpad (i.e. gate is locked, dog is in the backyard etc.), the resident will be charged $10 for the unsuccessful meter read attempt and an estimate reading for billing will be applied. The City may return the following month to attempt to obtain a reading. Return visits are subject to the fees as described in the Schedule “A” of the Water Bylaw.

Utility Customer Readings: Customers will be required to submit readings to the City either through the City website, by mail or drop them off to the City Utilities Services for the other 10 months of the year at $7.50 per read. See information under How to Read Your Water Meter and Submit Readings. 

• Readings must be received by the City’s Utilities Services office by the 15th of the month. 
• If a reading is not submitted by this date, the City will prepare an estimate reading for billing for $10. 

Total cost for readings per year is $125. This does not include inaccurate readings, estimate readings or inability to access the touchpad for City readings. 

• Log into your MyCity account to see your historical water consumption.
• If a manual reading is required, find your water meter (pictured), which is usually located in the basement. 
• Open the cap and shine a bright flashlight for several seconds over the solar panel to active the LCD (cell phone must be on brightest flashlight settings to work): 
  • The LCD will toggle between the flow rate and total consumption every six seconds when illuminated. 
  • The nine-digit LCD will display your meter reading in cubic metres and flow rate in litres per minute. 
• If you are providing a manual water meter reading, you will need to provide the first five digits. In the example below, the five digits that you would submit are 00200.

Once you have the five digits from your water meter reading, you can submit the information the following ways:

Meter Reading Online Form

Meter Reading Paper Submission Form

Download and print off the paper form or pick up a paper form at the Utilities Services office. Once filled out, drop it off at Utilities Services or mail it to: 

City of St. Albert Utilities Services 
Main Floor, St. Albert Place
5 St. Anne Street
St. Albert, T8N 3Z9

Readings must be received by the City’s Utilities Services by the 15th of the month.

Please note: Meter readings submitted over the phone will not be accepted.

AMI System Architecture

AMI System Architecture Description

AMI Meter Information

AMI Meter Information - Government of Canada 

AMI Meter Frequency (RF) Emissions

FAQ's About R900 Radio Frequency (RF) Emissions

Water meter readings collected by water meters under the authority of section 33 of the Freedom of Information and Protection of Privacy Act (FOIP) and are managed in accordance with the provisions of FOIP. This information will be used for billing purposes only with the City of St. Albert.