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St. Albert Transit 'Handibus' is a service designed to assist in meeting the mobility needs of City of St. Albert residents who cannot use regular accessible transit services due to a physical or cognitive disability.
Please note: The all St. Albert's regular transit service is fully accessible with low floor buses. Accessible buses permit easy entry by persons using wheelchairs, scooters or those with mobility restrictions and operate on all local transit routes and on commuter routes to and from Edmonton. A registered Handibus user may bring along a companion (friend or family member) when riding regular transit. The companion then would ride for free.
Eligibility
Any resident of the City of St. Albert who is unable to utilize the existing accessible regular public transit service due to a physical or cognitive disability and is registered with St. Albert Transit.
All Handibus customers must be registered with St. Albert Transit prior to booking a trip.
Registration Process
Patrons must complete Part A of a registration form and have Part B completed by a qualified medical practitioner (Medical Doctor, Registered Nurse, Occupational Health or Physiotherapist) to state and verify the medical reasons that result in not being able to access regular transit accessible service. If a patron is not capable of completing the form it must be filled out by a legal guardian.
Registration forms are available online or at the Transit Office. Arrangements will be made to issue photo ID after the froms are
submitted to St. Albert Transit. Registration numbers found on the ID card will be required when booking an appointment.
Return the completed registration form to:
St. Albert Transit
235 Carnegie Drive
St. Albert, AB T8N 5A7 |
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Fax: 780-459-4050
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Handibus Service Level
Handibus provides door-to-door service from any location within St. Albert, to any destination within St. Albert (city limits). Service Hours are Monday to Friday from 7:00 a.m. to 5:00 p.m. (excluding statutory holidays).
Travel is possible to / from Edmonton during peak hours only (7:00 a.m. to 9:00 a.m. and 3:00 p.m. to 5:00 p.m.) solely for the purposes of work or education. Transportation is provided by a City-owned wheelchair-accessible vehicle or in a car or van contracted by the City.
Please note: Trips to / from Edmonton are subject to availability of resources.
All Handibus bookings are on a "first come, first served" basis, based
on availability. Trips can be booked to a maximum of 4 weeks in advance
as schedules allow. Our staff will offer alternate times if we cannot
accommodate the time requested. A patron must have their registration ID number when booking an appointment.
Fares - Cash or Handibus Tickets
One-way trip within St.
Albert is $5.00 (exact change only or 1 Handibus Ticket)
One-way trip to/from Edmonton is $10.00 (exact change only or 2
Handibus Tickets)
Handibus Tickets are sold in booklets of 15 for $75.00. Tickets can
be purchased from the Handibus driver, St. Albert City Hall or the
Transit Office.
The fare is payable upon entry to the vehicle per trip. We ask that
you do not "owe" the fare or pay in advance of the second trip.
A fare is required from all persons accompanying registered users.
Please note: Fares are subject to change.
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Cancelling a Trip
If you need to cancel a trip, phone the Transit Office at 780-418-6060
during business hours (8:00 a.m. to 5:00 p.m.) Monday to Friday. Your
cooperation in cancelling saves making unnecessary trips and may allow
another patron to use the cancelled trip.
No Shows
A customer is considered a "no-show" when the driver arrives at the
scheduled time and location and no one is there, or the customer cancels
at the door. Drivers will wait 5 minutes and proceed to the next
booking. Please note: Continuous no-shows will be reviewed and may
lead to suspension of service.
Twenty Minute Window
We aim to provide on-time service as far as practicable. However, on
some occasions we may experience delays and therefore it may be
necessary to pick you up earlier or later. To ensure flexibility in the
system, please be ready 10 minutes before and up to 10 minutes after
your scheduled pick up time.
Wheelchairs and Scooters
For the safety of all passengers, all wheelchairs, walkers and scooters
transported on the Handibus must meet specific size, weight and safety
guidelines. All mobility aids must be kept in good repair at all times.
The combined weight of the chair (or scooter) and passenger
cannot exceed 800 lbs (362 kg) in total weight.
Maximum base dimensions for wheelchairs, walkers and scooters: 33
x 54 inches (83 x 137 cm). Equipment larger than this cannot be
accommodated.
Wheelchairs and scooters must have functioning brakes. No flags or
projections are permitted.
Drivers' Responsibilities
Drivers will provide the following assistance:
- Drivers shall operate power lifts and secure wheelchairs and
scooters in wheelchair restraint devices.
- Assist passengers with
shoulder straps and seat belts.
- Drivers will assist, as
necessary, riders on and off the vehicle and
with travel between the vehicle and the inside of the first exterior
accessible doors at the place of origin and/or destination. An
accessible door is a door with no more than one step.
- Drivers
will ring doorbell at residences (not apartment buildings).
- Drivers
will enter the designated pick-up door to make passengers
aware of their presence.
- Assistance includes help up or down a
maximum of one step.
Drivers
will not:
- Go looking for patrons in malls, hospitals, offices, etc.
- Drivers
will not carry parcels or baggage, so clients must limit
their possessions to those they can carry on their own.
- Make
repairs or adjustments to client equipment.
- Wait more than 5
minutes past the booked trip time.
Patron Responsibilities
Be ready and waiting at the door for the bus at the prescribed pick-up
time.
For the safety of patrons and drivers it is essential that travel
paths from doorways, sidewalks and driveways are clear of snow and ice.
St. Albert Transit Handibus aims to provide transit service when you
need it but it should not be treated like a taxi or an ambulance.
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